Refund Policy

At Biscoterie Jordan, we believe in providing our customers with a fair and transparent experience. For this reason, we have established a clear and well-defined refund policy.

1. Eligible Cases for Refunds

• If a customer has made an advance payment (whether online or via bank transfer) and decides to cancel the order, the refund will be processed within a maximum of 14 business days.

• To ensure the right to a refund, the cancellation request must be submitted through direct contact with the store or via our officially approved channels.

2. Refund Process

• Upon receiving the cancellation request and confirming its eligibility, the refund process will begin immediately.

• A confirmation message will be sent to the customer to acknowledge receipt of the request and provide the expected timeline for processing the refund.

• Refunds will be issued to the bank account or original payment method used by the customer.

3. Important Notes

• Refunds may be subject to delays due to banking procedures, which are beyond our control.

• No refunds will be issued if the order has already been received or if the cancellation exceeds the permitted timeframe.

At Biscoterie Jordan, we appreciate your understanding and cooperation with our refund policy, which is designed to ensure a seamless and reliable experience for all our valued customers.