At Biscoterie Jordan, we understand that circumstances may arise requiring the cancellation of an order. For this reason, we have established a clear cancellation policy to protect the rights of all parties while maintaining quality and commitment.
1. Cancellation Conditions
Customers can cancel their orders within a maximum period of 3 hours from the time of order confirmation.
To cancel an order, customers must contact our team directly via phone or through other official channels.
2. Non-Cancellable Orders
Orders that have exceeded the preparation phase or are ready for delivery cannot be canceled.
Special or large orders (e.g., bulk quantities for events) are non-cancellable once preparation has begun.
3. Procedures Following Cancellation
If an order is canceled and payment was made in advance, our Refund Policy will apply as per the specified procedures.
A cancellation confirmation will be sent to the customer to document the process.
We emphasize the importance of adhering to the designated timeframes to ensure the best possible service for all our customers.
